Terms of Use and Privacy Policy – NEON Co-pilot™

Effective Date: 16 June 2025

Last Updated: 16 June 2025

  1. Acceptance of Terms

    By subscribing to or using NEON Co-pilot™, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, you may not use the service.

  2. About NEON Co-pilot™

    NEON Co-pilot™ is a secure, AI-powered productivity platform that allows users to summarize documents, draft and compare policies, search internal content, generate training material, and more, using their own proprietary data.

  3. Subscription & Payment

    • NEON Co-pilot™ is available through paid subscription plans. Pricing is based on the number of users and token usage.
    • Subscriptions are billed via third-party providers (e.g. Stripe).
    • All payments are final and non-refundable except as required by law or explicitly stated by NEON AI.
    • Users may top up tokens at any time via the customer dashboard.

  4. User Roles and Access

    • Each customer account includes Admin and User roles.
    • Admins manage document uploads, permission settings, token allocations, and department-level access.
    • Users can only access content permitted by the Admin.

  5. Data Privacy & Security

    • Each customer account includes Admin and User roles.
    • Admins manage document uploads, permission settings, token allocations, and department-level access.
    • Users can only access content permitted by the Admin.

  6. Third-Party Services

    • Payments are processed by Stripe. We do not store or have access to your credit card details.
    • Any data you provide to Stripe is governed by their privacy policy.

  7. Acceptable Use

    • You agree not to use NEON Co-pilot™ to:
    • Upload or process unlawful, harmful, or confidential third-party data without permission.
    • Attempt to reverse-engineer, disrupt, or overload the system.
    • Use the product in violation of applicable laws or regulations.

  8. Disclaimer of Warranties

    • NEON Co-pilot™ is provided “as is” without warranty of any kind.
    • We make no guarantees about the accuracy, reliability, or suitability of generated content.
    • You are responsible for verifying outputs before use in professional or legal contexts.

  9. Limitation of Liability

    • NEON AI and its affiliates are not liable for any indirect, incidental, or consequential damages arising from the use of NEON Co-pilot™.
    • Our total liability, if any, is limited to the amount paid by you for the current billing cycle.

  10. Intellectual Property

    All rights, titles, and interest in NEON Co-pilot™ and its underlying technology remain the property of NEON AI. Users retain rights to their uploaded content.

  11. Modifications

    We may update these terms periodically. Continued use of the service constitutes acceptance of the updated terms.

  12. Contact Us

    For questions, support, or legal inquiries, contact:

    • Email: info@neon-ai.uk
    • Address: Neon AI Limited, 124 City Road, London, England, EC1V 2NX
    • Company No: 15917338  England and Wales

Consent

By clicking “I agree” during checkout, you confirm that you have read, understood, and agree to these Terms of Use and Privacy Policy.